“The only real voyage of discovery consists not in seeking new landscapes but in having new eyes.”
– Marcel Proust.
Photo: NASA, Unsplash
It is ‘intent’ – the marriage of direction with purpose – that galvanises shared action across a university (indeed, any organisation). Whilst many universities articulate intent, typically in aspirational ‘strategy’ documents, they can stall when it comes to making sense of ways to achieve that intent. And, with the ever increasing need for our universities to help solve societal challenges, this is a big problem.
Overcoming part of this issue involves an appreciation of the constituent parts of the knowledge-capital value chain and what these can offer when shaping a core strategy to deliver great socio-economic benefits.
Knowledge-capital Value Chain
All universities have three major clusters of resources that can be applied to derive benefits. The first is knowledge, for example education programs, research results, and publications. The second is research capabilities, for example expertise, specialist equipment, facilities and research methods. The third is innovations, for example technologies, products, or processes and associated intellectual property rights. All three components can be utilised discretely or in various combinations to deliver value to society.
An understanding of market segments that knowledge, research capabilities and innovations can address, discretely or in combination, is the next required level of understanding. Students (school leavers, mature, full-time, part-time, domestic and international) and organisations (large, SMEs, domestic, international) are in the mix, all with a multitude of needs. Clearly critical, is an understanding of both consumer and business segments and how to target them effectively.
As the addressable market segments for knowledge, research capabilities and innovations differ, so too do the paths-to-market and associated delivery mechanisms. The next level of understanding is to recognise that both business-to-consumer (B2C) and business-to-business (B2B) approaches are required.
And, once all that is understood and determined, it becomes clear that universities need to develop appropriate and flexible engagements if they are to maximise socio-economic benefits. These engagements can span enrolments, partnerships, consultancies, sponsored research programs, licences, joint ventures, new-venture establishment (social enterprises or start-ups) and so on.
Further, the engagements often involve various combinations of resources and partners, and may involve combinations of delivery mechanisms.
Understanding the knowledge-capital value chain is critical to universities seeking to deliver great socio-economic benefits. Most importantly, the understanding is required prior to contemplating the type of engagement to utilise. A particular type of engagement should not prescribe the best way to maximise societal impact. Doing so, is like choosing a vehicle before you know the terrain to be travelled. Universities can allocate significant resources to supporting a type of engagement (e.g. spin-outs or start-ups) with little justification or prospects of impactful outcomes because their underlying assets (including people), market segments they can address, and the available paths-to-market and delivery mechanisms, simply do not lend themselves to that preconceived type of engagement.
Clearly universities can deliver an array of benefits to targeted consumers, such as students or organisations in the private and public sectors, either directly or in partnership. Given the diversity at play, and the rapidly changing environments in which they operate, universities must first develop effective ways to ascertain needs, build matching value propositions and then arrange flexible fit-for-purpose approaches to maximise impact.
And, when setting organisational direction, universities must also discern which viable opportunities to pursue and which to pass up. Working within a confined resource envelope means it is not possible to address everything or be all things to all people. It is necessary to consider the spectrum of opportunities, and discern which to pursue and which to discard. Aspects of this discernment are canvassed in the next blog.
For those who can’t wait, want to dive right in, and need really useful frameworks to help deliver great socio-economic benefits from their organisations, please have a look at my book The University Imperative – Delivering Socio-economic Benefits for our World.
For others who are starting to see the possibilities, but still have many questions and want further guidance and support, good news – there are more blogs which will help you.
The blogs are just a taste of what you’ll learn about delivering great socio-economic benefits in our everchanging world.
Your journey has started. Now is the moment to progress. We absolutely need universities (indeed all organisations), and their partners and collaborators, to achieve great societal benefits for us all.
I hope the book will help. A lot!
Spread the word.
I look forward to our continued journey.
Nick & The University Imperative team.
“What was happening could be described as a great ship being turned and blunted and shoved about and pulled around by many small tugs. Once turned by tide and tugs, it must set a new course and start its engines turning. On the bridge which is the planning centre, the question must be asked: All right, I know now where I want to go. How do I get there, and where are the lurking rocks and what will the weather be?”
– John Steinbeck, The Winter of our Discontent, Pan Books, 1961, p. 98
Ever since their establishment as institutions of higher education and research, universities have been different. Their evolution across the past ten centuries has seen them infused with an enduring ethos to benefit society. Irrespective of individual institutional personalities and their manifold geographical coordinates, this remains a distinguishing characteristic of any university. A university is still a community of teachers and scholars. It, therefore, remains a veritable epicentre of ideas, a concept factory, the rightful birthplace of innovations and products that make the world a better place in which to live. It is a think-tank for the betterment of society, an environment where the very practice of education is an exercise in social enrichment.
Certainly, that remains the intent.
However, we live today in a world of constant change, uncertainty and unprecedented challenges, a social situation accentuated by the global events of 2020 and 2021. We find ourselves in profoundly difficult territory.
While universities, on the face of it, continue to operate according to their broad traditional ethos, they are increasingly required to question whether they have the societal cut-through expected of institutions of higher education and research. Are the graduates emerging from universities today scholars in the truest sense of the word? Are they the thought leaders and change managers who are capable of not just meeting the demands of an uncertain environment but able and determined to transform it for the greater good? Are the products at the end of the university assembly line utilised in the delivery of social benefit?
Achieving that cut-through and hitting those societal targets is no longer a matter of course. The digital revolution has seen to this. Technologies have changed the ways we think and interact forever, not least in terms of information and know-how and how these are acquired and shared. A new currency is at play in the business of knowledge, and the modern value of higher education and research has come under pressure. The academic foundations and research rigour that once positioned the university on a higher plane are now under siege from easily accessed information (frequently camouflaged as expert knowledge). Multi-national tech companies have provided global platforms for the convenient proliferation of opinion in the absence of verified facts, and these often run counter to university endeavours and principles.
What of society-serving universities and the platforms they provide for scholars and researchers and the products of their academic enterprise? It is a prescient question which has risen ominously as the university funding model has been depleted and dented and ultimately damaged by a turbulent economic landscape, competition and the loss of traditional market-share, and ever tightening public funding available to support university activities.
Yet the need for universities to play their more than noble part in addressing societal issues has never been so clear. The onset of a global pandemic and its implications for health and governance into the future has amplified this need. Unless the role of the university is reinvigorated in proficient fashion, further challenges of profound import lie waiting for the people of this planet. There can be no doubt that the university – the institution of higher education and research, the community of teachers and scholars – is the entity best placed to meet these challenges. Society needs universities to stay relevant and provide benefit for all their stakeholders.
But staying relevant in a world of change requires change. And while a new or renewed way forward must be forged, it is incumbent on any university not only to do the right things, but to do them right. Staying relevant requires intent, focus, proficiencies, and organisational character. It means shaking off moribund shackles of intellectual isolation, and re-engineering the university mechanisms to harness the knowledge and energies of educators and researchers determined to flourish in the face of exponential change and challenges.
At the same time, the benefits of the educator’s and researcher’s work must accrue to the largest social cohort; otherwise a university will not achieve its mission and its relevance wanes. Educators and researchers must be provided with the platforms to nurture their sense of opportunity so it reaches tangibly beyond campus boundaries and seeks out collaborations that can optimise the impact of their work on a broad and meaningful scale.
The aim of The University Imperative is to present universities of all shapes and sizes around the world with a sense of what is required in this climate. It constructs a framework with which they can confidently calibrate their operations. The enduring goal of the university has not changed; delivering a beneficial impact for society remains the order of the day. What has changed is the emergent need for business disciplines in the delivery of social benefits.
Across ten chapters The University Imperative constructs a conceptual scaffold which considers the university’s bearings in this hectic social space while also keeping a measured eye on the resources at a university’s disposal. Any inclination to plot a way forward using rankings and recruitment like GPS coordinates must be resisted. Rather, the abiding importance of tertiary education and research must be reasserted, perhaps recalibrated, so that these staples of university can deliver the graduate and research outcomes that make our new world of perpetual flux a better place for all.
A university is an epicentre of ideas, a concept factory, the rightful birthplace of innovations and products that make the world a better place in which to live. It is a think-tank for the betterment of society an social enrichment.<br>
Yet universities find themselves in profoundly difficult territory, damaged by turbulent economic landscapes, intense competition and strained funding models. Unless the role of the university is reinvigorated in a proficient way, the ability to achieve its mission will be impaired.<br>
And with its mission impaired, relevance declines.
The University Imperative is a book that helps university leadership and management teams navigate today’s dynamic environments. It provides a framework for universities’ decision-makers to confidently attune their operations through identifying steadfast factors that, regardless of rapidly changing and complex environments, they must consider and master to deliver great socio-economic benefits